Cancellation and Refund Policy
Effective Date: 28 April 2026
This Cancellation and Refund Policy applies to purchases and registrations made from Parents First, including courses, classes, modules, certifications, trainings, workshops, interviews, online or offline learning access, and related services.
1. General Policy
Customers are advised to review all course details, pricing, schedules, duration, eligibility, assessment requirements, interview requirements, certification requirements, and service details before making payment.
Parents First generally maintains a strict no-cancellation and no-refund policy once a course registration and payment have been confirmed.
This is because the participant’s seat is reserved immediately upon successful payment, and course materials, administrative arrangements, and trainer allocations are made in advance.
2. Transfer Request by Customer
Participants who are unable to attend their registered session may request a one-time transfer to a future available intake by contacting Parents First at parentsfirst2u@gmail.com or +6014-685 7273.
Transfer requests must be submitted in writing at least seven (7) days before the scheduled course commencement date.
3. Transfer Eligibility
Transfer requests are subject to the following conditions:
- Transfers are subject to seat availability in the requested date
- Any approved transfer must be utilised within six (6) months from the original course date
- Only one transfer is permitted per registration
- Failure to attend the rescheduled session will result in forfeiture of the course fees
4. Duplicate Payment
Duplicate payment is refundable after verification by Parents First.
5. Non-Refundable Cases
Fees and payments are non-refundable once course registration and payment have been confirmed.
Refunds will not be provided if:
- The course, class, module, training, certification, workshop, interview, programme, or service has already been used, accessed, delivered, activated, attended, or completed
- The customer fails to attend or participate after confirmation
- The customer provides incorrect information during registration or payment
- The transfer request is made less than seven (7) days before the scheduled course commencement date
- The approved transfer is not utilised within six (6) months from the original course date
- The registration has already been transferred once
- The purchase involves administrative, registration, assessment, certification, processing, course, or other fees stated as non-refundable
6. Course, Module, and Certification Validity
Courses, modules, certification programmes, trainings, and programme access are subject to the validity period, class schedule, progression requirement, eligibility requirement, and terms stated at the time of purchase.
Unused access, missed classes, expired programmes, or incomplete certification pathways may not be refundable unless otherwise approved by Parents First in writing.
7. Refund Processing
Approved refunds, where applicable, will be processed using the original payment method where possible.
Refund processing time may depend on senangPay, banks, card issuers, or payment providers.
8. Course Changes by Parents First
Parents First reserves the right to cancel, postpone, or reschedule a course, class, module, training, workshop, interview, programme, or service due to operational reasons, technical issues, trainer availability, insufficient registration, safety considerations, or circumstances beyond our control.
In such cases, participants will be offered either:
- A transfer to the next available date; or
- A full refund of the amount paid.
9. Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
By proceeding with payment, you acknowledge that you have read, understood, and agreed to this Cancellation, Transfer, and Refund Policy.
10. Contact
To request cancellation or refund, please contact:
Parents First Sdn Bhd (SSM No.: 202101026436)
Brand: Parents First
Email: parentsfirst2u@gmail.com
Phone: +6014-685 7273
Website: https://www.parentsfirst2u.com/
Address: A-03-37, Emhub, Persiaran Surian, Taman Sains Selangor Kota Damansara, 47810 Petaling Jaya, Selangor.